SHIPPING & RETURN
Important information
All orders are insured for the appropriate value upon shipping. In the unfortunate event that the shipper identifies your order (by tracking number) lost, damaged, and/or stolen, refunds and/or replacements will not be processed prior to the shipper confirming the claim process can be initiated. In some instances your assistance may be REQUIRED in order for a claim to be processed. Failure to provide requested information/documentation/photos to seller representative may result in the denial of refund and/or replacement.
Shipping
We ship all orders from Hawaii, USA with USPS (United States Postal Service).
We ship usually the same or next business day (the handling time might be increased).
We offer free domestic shipping only for orders over $60.
Domestic delivery usually takes 3-7 business days.
We ship only to US, Canada some European countries, Australia, New Zealand, Japan, China.
Orders are processed for shipment during normal business hours only (Mon - Fri, excluding Holidays).
Customers are responsible for all additional shipping costs that may occur from an incorrect address or refused shipment.
USPS does NOT deliver on Sundays or Federal Holidays.
Free Shipping
We offer free shipping on all orders placed in the continental U.S. Hawaii and Alaska on orders that exceed $60.00. Free Shipping option is not available for international addresses.
International orders
Hawaiian Wonders is not responsible for packages held by Customs.
Hawaiian Wonders does not pay for international duty, Customs clearance, brokerage fees or taxes. The customer is responsible for any such charges! CUSTOMS and all costs and risks involved in delivering goods from the seller's premises to their destination are the buyer's responsibility!
We do not guarantee delivery of international shipments. You order international packages at your own risk. Confirmation of sending the package is a tracking number. After the package has departed from our post office, we relieve ourselves of all responsibility for its delivery, including time, customs clearance, loss and damage during transit to the recipient. If you do not agree with these conditions do not place an order!
Returns
Due to the nature of our products, Hawaiian Wonders does not accept returns, exchanges or cancellations once an order has been processed or shipped.
For health, safety, and quality assurance reasons, all sales of herbal teas, customized tea blends, Hawaiian honey, honey with botanical extracts, and other consumable products are final. We cannot accept returned food or wellness products, even if they are unopened.
Please review your order carefully before completing your purchase. If you have any questions about a product, ingredients, or customization options, we encourage you to contact us before placing your.
Damaged or Incorrect Orders
If your order arrives damaged, defective or you receive the wrong item, please contact us within 7 days of delivery at hawaiianwonders@gmail.com. Include your order number and clear and clear photographs of the product and packaging. We will review your claim and, if approved, provide a replacement or another appropriate resolution at our discretion.